‘My time to shine’: reflecting on our Senior Care Lead training

Hayley Sylvester
Hayley Sylvester

More than 150 of our team members have qualified as Senior Care Leads (SCLs) in the past five years through our in-house training programme.

SCL is a dedicated post sitting between Healthcare Assistant and Nurse and offers care staff a great opportunity to progress their careers.   

Responsibilities including leading on essential aspects of care such as the administration of medication, the safe moving and positioning of residents, writing care plans and inducting new staff.  

SCLs also guide care colleagues on infection control, an aspect of the job given heightened prominence during the pandemic. 

Our training programme is delivered by Learning & Development Manager Hayley Sylvester. “SCL is a really crucial role that is proving attractive to both external recruits and those already in our team who want to take the next step,” says Hayley. “Much of our focus in the training is on encouraging coaching skills so participants can take a leadership role with fellow care staff. 

“We discuss what good leadership looks like and the core behaviours that leaders have, setting these in the context of Colten Care’s values. 

“We explore how you can handle difficult situations and resolve any issues, and how you can make sure all the activities on shift are done to a consistently high standard. 

“It’s so encouraging that colleagues, some with many years of service, want to become SCLs and take the opportunity to receive the additional and intensive skills learning we provide. SCL training is a great springboard to help you go on in your career.” 

Among those becoming an SCL in the past year is The Aldbury’s Sarah Ingram, who previously spent 13 years in our Companionship Team. 

She has now been provisionally accepted for our Trainee Nursing Associate programme and says she would eventually love to become a registered nurse. 

“I have learned so much from becoming an SCL,” says Sarah. “The role has given me the chance to look at things in a totally different, more holistic light. It has opened so many doors and increased my confidence. I love the clinical side.”  

Praising the training she received, Sarah adds: “Hayley’s approach was outstanding. She is approachable and helpful, with you every step of the way. She made me realise my value. She took me aside at one point and said’ ‘This is your time to shine’. Ultimately my training has improved our residents’ quality of life. That what’s it all for – it’s always about the resident.”

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