You only have one chance to get end-of-life care right

We are launching a new training and guidance manual for staff all about delivering optimal end-of-life (EOL) care.

‘Understanding EOL in a Colten Care home’ is part of an evolving suite of training and supervisory EOL resources that we are developing in-house under our resident-focused ‘All About Me’ care ethos.

Quality Manager Jo Croft said: “The manual complements our ongoing approach, which includes advice such as thinking ahead, respecting the person’s wishes and making sure you have good communications among the team, the person’s family and their GP. We should anticipate and recognise how the person’s health needs are changing, manage their symptoms well and holistically, and bring comfort to them in medical and non-medical ways.

“At all times, it’s about championing emotional intelligence. We also recognise that care doesn’t end with death.

“We provide the dignity of a guard of honour, we offer bereavement support to the family and we remember everyone who has passed away with our annual Celebration of Life event held across all our homes.”

Our EOL suite has three tiers. The first is a sensitively shot video that everyone at the home, no matter their role, can watch.

The second involves resources for carers and those who have more direct contact with the person.

The third is specifically for nurses and includes advice on relieving symptoms and looking for signs of distress.

Hayley Geddes, Clinical Lead at St Catherines View in Winchester and a member of our end-of-life steering group, said: “You only have one chance to get it right with end-of-life care and we all feel passionate about that.”

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